Privacy policy.

Last updated 7 August 2026

The short version

We collect what we need to turn up at the right house at the right time. It goes into one database that only Will can sign in to. We don’t sell it, and we don’t hand it to anyone who isn’t helping us run the business. Ask us to delete it and we will.

What we collect

When you book a free quote, the form asks for:

• Your name
• Your email address
• Your phone number
• The address of the property, and the town it’s in
• Anything you choose to type into the notes box

That is the whole list. There’s no account to create and no password to remember, and we never ask for card or bank details on this site. Paying happens in person — Venmo, Zelle, cash, or check — and none of it goes through this website.

Why we need it

To find the property and price it, to hold the time slot you picked so nobody else takes it, to send you a confirmation, and to reach you about the quote and the work itself.

We also use it to recognise you if you book again, so you don’t have to explain your house twice.

Where it lives, and who can see it

Bookings are stored in a database hosted by Supabase. Will is the only person who can sign in and read it. If that changes — if Wellway grows enough to need someone else in the admin page — it will still be someone who works here, and never anybody else.

The booking page has to know which time slots are already taken, and it’s worth being exact about how. It can ask the database which dates and times are spoken for, and that is the only question it is allowed to ask. It cannot read names, addresses, phone numbers or anything else about the people who booked them. That limit is enforced by the database itself rather than by the page, so it holds even if something on the website goes wrong.

Who else is involved

Three companies handle your information on our behalf, each doing one job:

• Supabase — hosts the database the bookings are stored in.
• Resend — sends your confirmation email.
• Cloudflare — hosts this website and helps keep spam out of the booking form.

They’re service providers, not partners. We don’t sell your information, we don’t rent it, and we don’t pass it to advertisers. The only other circumstance in which we’d share it is if the law required us to.

Cookies and analytics

No advertising cookies, no cross-site tracking, nothing following you around the internet after you leave.

Two small things are saved on your own device, and neither is ever sent anywhere: whether you chose the light or dark theme, so the site can remember next time, and a note that the animation on the homepage headline has already played, so it doesn’t play again on every page you open.

We use Cloudflare Web Analytics to see how many people visit and which pages get read. It doesn’t set cookies, doesn’t fingerprint your browser, and doesn’t build a profile of you — it counts pages, not people.

How long we keep it

As long as we need it to run the business: to do the work, to keep a record of what was quoted and what was charged, and to recognise you if you come back. When a record is no longer any use to us, we delete it.

Asking us to change or delete it

Email wellwayexternal@gmail.com or text 617-487-3458 and tell us what you’d like. You can ask for a copy of what we hold, ask us to correct it, or ask us to delete it altogether. We’ll confirm once it’s done. You don’t need to give a reason.

Changes to this policy

If how we handle your information changes, this page changes with it, and the date at the top will tell you when. We won’t make a change here and quietly apply it to information you gave us under the old one.

Getting in touch

Wellway External Services — Wellesley, MA 02481.
wellwayexternal@gmail.com
617-487-3458